Managed IT support
for SMEs.
Our customers are our number one priority and we strive
to deliver a service experience that’s second to none. We’ll
become your expert team and strategic IT support
partner –
essential for any business that wants to succeed.
We know IT is critical for commercial success – but we also know that for small and medium businesses maintaining it can be expensive. That’s why we’ll help to keep your costs down, without compromising on quality or reliability.
Our unrivalled IT support can help businesses of all shapes and sizes, as well as internal teams. We’ll ensure all your systems are up and running, increasing operational efficiency and helping you to get the most out of your technology.
All your needs and technology
covered.
Our managed IT support services will maintain and manage your
IT infrastructure and support your staff for a fixed monthly fee.
From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLAs). We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- Inclusive remote service desk support by telephone, email.
- Dedicated account management and ongoing strategic support with Quarterly Business Reviews.
- Service delivery management to continually improve end-user experience and drive efficiencies.
- 24/7 infrastructure management & monitoring, for consistent service with no disruption.
- Scheduled preventative maintenance to ensure your systems are running at optimal levels.
- Automated updates & patch management for Windows OS.
- Third-party supplier management for any technology that is not provided by us.
- Asset & licencing management to keep on top of your IT estate.
- Real-time reporting via intuitive dashboards, giving you always complete transparency.
- Optional reactive desk-side support and scheduled onsite visits.
- Around-the-clock emergency support, providing peace of mind when you need it most (chargeable).
- Regular invites to webinars and events to keep you up to date with emerging technologies.
IT Support for SMEs &
in-house teams.
Managed IT Support
A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.
Onsite IT Support Add-On
In addition to unlimited remote support from our in-house Service Desk, this package includes unlimited onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
What we’ll deliver.
Industry-leading systems & tools
We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Account management
At IT For You we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.
Highly experienced team
All our technicians and consultants are trained to the highest level, with years of experience under their belts. They cover the technology you require across IT, comms, security, and business intelligence with the hands-on knowledge required to keep your business running smoothly.
Best-of-breed solutions
During the tendering and onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry-leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.
Discount on additional services
We’re able to support you in more ways than one. With our in-depth expertise across IT and communications, we offer everything under one roof, including all your cyber security, cloud, telephony, and professional services. As a valued managed IT support client, you’ll get a discount on additional services.
No hidden fees
We’re always transparent about our prices. There are no hidden fees with our managed IT support, so you’ll never have any unpleasant surprises. Our fixed fee pricing model helps your cash flow and financial planning and is easily scalable to support your business through growth.
Industry-leading systems & tools
We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Account management
At IT For You we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.
Highly experienced team
All our technicians and consultants are trained to the highest level, with years of experience under their belts. They cover the technology you require across IT, comms, security, and business intelligence with the hands-on knowledge required to keep your business running smoothly.
Best-of-breed solutions
During the tendering and onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry-leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.
Discount on additional services
We’re able to support you in more ways than one. With our in-depth expertise across IT and communications, we offer everything under one roof, including all your cyber security, cloud, telephony, and professional services. As a valued managed IT support client, you’ll get a discount on additional services.
No hidden fees
We’re always transparent about our prices. There are no hidden fees with our managed IT support, so you’ll never have any unpleasant surprises. Our fixed fee pricing model helps your cash flow and financial planning and is easily scalable to support your business through growth.
Free IT Audit
We’re here to help you get the most from your technology - our free IT audit
will help you build the right foundations for your future growth and success.